Right of withdrawal

Returns and cancellation policy

FG MiniZ SARL wants you to be totally satisfied with your purchase. If for any reason the goods at point of delivery are defective or have been incorrectly supplied by us, we will happily replace them or refund you the value of the defective or incorrect items.

Your right to cancel
In compliance with the EU Distance Selling Directive retail customers (excludes wholesale) you have seven (7) working days from the day after taking delivery of the products to cancel. You may return the products without reason. A refund of the purchase price will be made in full within thirty (30) days of cancellation. Where the goods have not been returned within this period, a deduction may be made from the refund to cover the reasonable costs of collecting the goods. You will be responsible for the cost and the safe return of the products. Risk of damage to the returned products lies with you at all times.

You must let us know of your decision to cancel the contract within 7 working days after the day you have received the goods and any notification must be in writing. Full contact details are set out at in the contact us section of our website. Goods must be returned with proof of purchase. Refunds will normally be made using the same method as the original payment. (i.e. a credit card purchase will be refunded through your credit card account).

This does not affect your statutory rights as a consumer.